FAQ

Have a question about Bridge Wallet? Find on this page the answers to the most frequently asked questions that we get every day.

1. Using Bridge Wallet



Bridge Wallet is a non-custodial app, meaning that you are the only one able to access and control your wallet. Owning your wallet's seed phrase provides that access and control, and nobody else than you knows your seed phrase.

The purpose of Bridge Wallet's password is to encrypt and secure your seed phrase on your device, but none of them are stored elsewhere. Therefore, if you forget your password, there is no way to recover it. You will have to reset your app, then restore your wallet.


If you have forgotten your Bridge Wallet password, are changing device or simply switching to another seed phrase, you will need to restore your wallet.

To do so, select "Access an existing wallet" after having created a new password. Choose the type of seed phrase that you would like to restore, then enter in order the words of your seed phrase.

If you already identified with us, to recover your profile simply go in Settings > My profile > Begin identification. Enter the same mobile phone number that you have used to identify, enter the SMS confirmation code, and that's it! Your identification profile will automatically be retrieved.


When you change device, you simply need to download and install Bridge Wallet on your new device, then restore your wallet by selecting "Access an existing wallet" after having created a new password.

You will need your seed phrase to restore your wallet, so if not done yet (bad!) please make sure to back it up first from your old device by going in Settings > Backup seed phrase.

Once you have restored your wallet on your new device, make sure to clear your wallet from your old device! To do so, on your old device go in Settings > Clear data stored on device.


You can install Bridge Wallet on as many device as you want, and use your wallet on them. Your identification profile is linked to your mobile phone number, therefore all you have to do to use Bridge Wallet on multiple devices is to use the same seed phrase and mobile phone number on each one of them.

If you want to, you can even use different seed phrases on different devices, while using the same mobile phone number in order to use the same profile.


It can happen that assets that you have manually added in Bridge Wallet don't show anymore. Don't worry, your funds haven't moved! To see them again, you simply need to re-add the tokens in question.

How to add a token?


Bridge Wallet currently supports the following networks:

Mainnet networksTestnet networksToken standards
EthereumEthereumERC-20
Binance Smart Chain (BSC)BEP-20
Polygon (ex Matic)ERC-20
xDaiERC-20






If you scan the QR code of an address and get an "Invalid address" error message, you will need to manually paste the address instead of scanning the QR code. That error message appears when when the QR code you're scanning includes more data than the address itself.



2. Identification

No, you can use Bridge Wallet without having to pass any form of identification.

The only features of Bridge Wallet requiring identification are:

  • Purchase of cryptocurrencies with fiat currencies (on-ramp)
  • Withdrawal of cryptocurrencies into fiat currencies (off-ramp)
  • Registration of MPS tokens and activation of shareholder rights

Before asking for a SMS verification code, make sure that you have the sufficient mobile phone network connection to receive it.

Don't request multiple SMS verification codes in a row, you will be blocked by our SMS spam filter and won't be able to receive it at all.


Mt Pelerin processes all your identification data internally, nothing is outsourced to third party providers. We are allowed to do so under our Swiss financial intermediary status. This status means that we apply the Swiss KYC/AML directives, and that the way we apply them is audited several times a year by an independant organization affiliated to FINMA, the Swiss financial market supervisory authority.


The types of ID documents that we can accept are:

  • National ID cards
  • Passports

Please note that we cannot accept driving licences, even if their are a valid ID card in your country.


The types of proofs of address that we can accept are:

  • Utility bills: electricity, gas, water, waste, etc.
  • Internet bills
  • Landline phone bills (mobile phone not accepted)
  • Bank statements
  • Tax or non-tax certificates
  • Household insurance receipts (other types of insurances not accepted)
  • Rent bills or receipts
  • Property ownership certificates

Please note that your proof of address must be less than 3 months old.


In Switzerland, the final validation of an identification must be performed by a human being and can therefore not be automated. We do our best to review and validate new identifications as fast as we can, but please note that it can take up to 48 hours.


You can see the status of your identification at any time by going in Bridge Wallet Settings > My profile.

The icon of each section tells you its status:

  • - Validated
  • - In review
  • - Rejected (you will get an email explaining why and how to provide the right information)

If you need to update your information, your new residence address for instance, you can do so at any time in Bridge Wallet in Settings > My profile.


Bridge Wallet is a non-custodial app, therefore there is no account strictly speaking but only your identification information that we need to authorize crypto-fiat transactions. Being a regulated entity, we are required to keep that information for a period of 10 years. We cannot delete it on your request.

If you don't want to use Bridge Wallet anymore, you can simply uninstall the app. The wallet address created with the app entirely belongs to you, so you are free to do what you want with it. Please note that we have no way to help you recover it if you lose your seed phrase.


It is possible to use Bridge Wallet as a company. To do so, the person who will use Bridge Wallet on behalf of the company can simply identify in Bridge Wallet as a regular individual.

Once done, please contact us by email as you will need to fill a few extra forms to create your business account.


3. MPS tokens

4. Buying cryptos by bank transfer


You can use Bridge Wallet to buy cryptocurrencies by bank transfer from anywhere in the world, except the following countries:

USA, China (residents only), Belarus, Burundi, Central African Republic, Democratic Republic of the Congo, Guinea, Guinea-Bissau, Iran, Iraq, Lebanon, Libya, Mali, Myanmar, Nicaragua, North Korea, Somalia, Sudan, South Sudan, Syria, Ukraine, Venezuela, Yemen, Zimbabwe.


Our bank accounts are all located in Switzerland. The table below shows the time it usually takes for a bank transfer to reach us if you send it from:

CountryTime
Switzerland0-1 business day
Europe1-2 business days
Rest of the world1-5 business days

Business days: Monday to Friday.

Please note that bank transfer times is not an exact science and that not all banks process transfers at the same speed.


You receive an email + push notification as soon as we receive your bank transfer. If you haven't received an email or push notification, it means that we haven't received your transfer yet.

You receive a second email + push notification as soon as we transfer your crypto purchase to your wallet address. Please note that your purchase can take several minutes to appear in your wallet.


There is a minimum purchase of CHF/EUR/USD/GBP 50 to buy cryptocurrencies by bank transfer.


There is not transaction costs / gas fees when buying cryptocurrencies by bank transfer with Bridge Wallet. We bear that cost for you.


The exchange rate applied is the best market rate we can obtain at the moment when we receive your bank transfer.

The exchange calculator on our website and in Bridge Wallet both show you the exchange rate that you would get right now, for your reference.


You will find our bank coordinates in Bridge Wallet by choosing an available asset, then Buy > Buy via bank transfer, then choosing your input and output currencies and clicking the "Buy" button.

The bank coordinates that we provide for a given combination of fiat currency + crypto currency + receiving address don't change, you can re-use them at will. You can also use them to setup standing orders / recurring buys.


When buying cryptocurrencies by bank transfer, you must include the reference provided in the app with your bank transfer. When making a bank transfer from your e-banking interface, you can enter that reference in the field provided for that purpose. It is usually called "Communication", "Comments", "Additional information" or "Reason for payment".


Yes, you can use accounts from neo banks like Revolut, Wise, N26, etc., to buy cryptocurrencies with Bridge Wallet.


No, you cannot use a Paypal account to purchase cryptocurrencies with Bridge Wallet, as a bank transfer from a Paypal account won't be labelled in your name.


The bank coordinates and transfer reference that you get in Bridge Wallet to purchase cryptocurrencies don't change for a given fiat currency, cryptocurrency and receiving address.

Therefore, you can use them to setup standing orders (recurring bank transfers) to automate your crypto investment with the amount and frequency of your choice, a strategy also known as DCA (dollar-cost averaging).


No, transfers to buy cryptocurrencies must come from a bank account that belongs to you and that is labelled in your name.


No, you can only purchase cryptocurrencies for yourself. However, once they are on your wallet you are free to transfer them to whoever you want.


Yes, you can purchase cryptocurrencies from a joint bank account as long as your are one of the owners of that account.


5. Selling cryptos by bank transfer


You can use Bridge Wallet to sell cryptocurrencies and withdraw them in fiat currency on a bank account anywhere in the world, except the following countries:

USA, China (residents only), Belarus, Burundi, Central African Republic, Democratic Republic of the Congo, Guinea, Guinea-Bissau, Iran, Iraq, Lebanon, Libya, Mali, Myanmar, Nicaragua, North Korea, Somalia, Sudan, South Sudan, Syria, Ukraine, Venezuela, Yemen, Zimbabwe.


Our bank accounts are all located in Switzerland. The table below shows the time it usually takes for you to receive funds that you withdraw on your bank account if you live in:

CountryTime
Switzerland0-1 business day
Europe1-2 business days
Rest of the world1-5 business days

Business days: Monday to Friday.

Please note that bank transfer times is not an exact science and that not all banks process transfers at the same speed.


When withdrawing crypto funds through Bridge Wallet, you will receive an email + push notification to confirm that we have received your crypto funds, and another email + push notification when we have sent the bank transfer to your bank account.

Please note that we have no way of knowing when your funds reach your bank account, so you will have to check your bank account yourself and/or activate relevant notifications with your bank.


When selling cryptocurrencies for fiat through Bridge Wallet, the exchange rate applied is the best market rate we can obtain at the moment when we receive your crypto transaction.

If your withdrawal is urgent and you want it to go through as fast as possible, you can manually set the gas price to the "High" value shown on Etherscan on Bridge Wallet's "Sell via bank transfer" screen in the "Advanced" section.


There is no maximum amount or limit of cryptocurrency that you can convert in fiat with Bridge Wallet. However, for larger amounts we may ask you extra documentation for your transfer before executing it.


Bank account coordinates entered in Bridge Wallet are automatically saved, you will be able to browse them and re-use them for further withdrawals.

When you buy cryptocurrencies with Bridge Wallet, we also automatically save the bank account from which the funds have been sent, so that you won't have to re-enter it when selling cryptos and withdrawing funds on your bank account.

You can use Bridge Wallet with as many bank accounts as you want.


No, the bank account to which you withdraw the funds resulting from a sale of cryptocurrency must belong to you and must be labelled in your name. Joint accounts are accepted.


Yes, you can use accounts from neo banks like Revolut, Wise, N26, etc., to withdraw cryptocurrencies in fiat currency with Bridge Wallet.


No, you cannot use a Paypal account to withdraw cryptocurrencies in fiat currency with Bridge Wallet.


Because Bridge Wallet is a non-custodial app, you fully own your cryptoassets and nobody else can access them, not even us. When you sell cryptocurrencies by bank transfer, you make a transfer to our own wallet, which we then convert in fiat currency and send to your bank account.

Therefore, you have to pay the network cost of making a transaction in order to send your funds to us. That network cost is paid to the servers running the blockchain in question, not to Mt Pelerin. They are therefore not in our control.

Those network costs are paid in the following cryptocurrencies:

NetworkGas currency
BitcoinBTC
EthereumETH
Binance Smart ChainBNB
PolygonMATIC
xDaiXDAI

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