FAQ

Have a question about Bridge Wallet? Find on this page the answers to the most frequently asked questions that we get every day.

1. Using Bridge Wallet

You can send to Bridge Wallet any cryptocurrencies and tokens from any other wallet, service or exchange platform that allows you to withdraw funds to a wallet address.

Here's how to do it:

  1. Make sure that the crypto you want to send is on a network supported by Bridge Wallet (see "Supported networks" below).
  2. In Bridge Wallet, choose the network on which you want to send funds via the icon on the top left of the app.
  3. Go in the "Addresses" tab.
  4. Send funds to the address displayed in "My wallet address".

Please note that once your crypto will be on Bridge Wallet, you will need to be able to cover network costs if you want to withdraw them on your bank account, swap them or send them to another address.


Bridge Wallet currently supports the following networks:

Mainnet networksTestnet networksToken standards
BitcoinBitcoin testnet
EthereumEthereum testnetERC-20
Binance Smart Chain (BSC)BEP-20
Polygon (ex Matic)ERC-20
TezosTezos testnetFA1.2, FA2.0
xDaiERC-20

Network costs are what the servers running a blockchain charge for processing transactions. That fee is not charged by us but by the blockchain itself, it is therefore out of our control. The network fee is charged in the blockchain's native cryptocurrency:

BlockchainNative crypto
BitcoinBTC
EthereumETH
Binance Smart ChainBNB
PolygonMATIC
TezosXTZ
xDaiXDAI

Bridge Wallet is a non-custodial app, meaning that you are the only one able to access and control your wallet. Owning your wallet's secret phrase provides that access and control, and nobody else than you knows your secret phrase.

The purpose of Bridge Wallet's password is to encrypt and secure your secret phrase on your device, but none of them are stored elsewhere. Therefore, if you forget your password, there is no way to recover it. You will have to reset your app, then restore your wallet.


If you have forgotten your Bridge Wallet password, are changing device or simply switching to another secret phrase, you will need to restore your wallet.

To do so, select "Access an existing wallet" after having created a new password. Choose the type of secret phrase that you would like to restore, then enter in order the words of your secret phrase.

If you already identified with us, to recover your profile simply go in Settings > My profile > Begin identification. Enter the same mobile phone number that you have used to identify, enter the SMS confirmation code, and that's it! Your identification profile will automatically be retrieved.


When you change device, you simply need to download and install Bridge Wallet on your new device, then restore your wallet by selecting "Access an existing wallet" after having created a new password.

You will need your secret phrase to restore your wallet, so if not done yet (bad!) please make sure to back it up first from your old device by going in Settings > Backup secret phrase.

Once you have restored your wallet on your new device, make sure to clear your wallet from your old device! To do so, on your old device go in Settings > Clear data stored on device.


You can install Bridge Wallet on as many device as you want, and use your wallet on them. Your identification profile is linked to your mobile phone number, therefore all you have to do to use Bridge Wallet on multiple devices is to use the same secret phrase and mobile phone number on each one of them.

If you want to, you can even use different secret phrases on different devices, while using the same mobile phone number in order to use the same profile.





It can happen that assets that you have manually added in Bridge Wallet don't show anymore. Don't worry, your funds haven't moved! To see them again, you simply need to re-add the tokens in question.

How to add a token?







If you scan the QR code of an address and get an "Invalid address" error message, you will need to manually paste the address instead of scanning the QR code. That error message appears when when the QR code you're scanning includes more data than the address itself.


2. Identification

The types of proofs of address that we can accept are:

  • Utility bills: electricity, gas, water, waste, etc.
  • Internet bills
  • Landline phone bills (mobile phone not accepted)
  • Bank statements
  • Tax or non-tax certificates
  • Household insurance receipts (other types of insurances not accepted)
  • Rent bills or receipts
  • Property ownership certificates

Please note that your proof of address must be less than 3 months old.


The types of ID documents that we can accept are:

  • National ID cards
  • Passports
  • Any other government-issued ID document that includes your photo

Before asking for a SMS verification code, make sure that you have the sufficient mobile phone network connection to receive it.

Don't request multiple SMS verification codes in a row, you will be blocked by our SMS spam filter and won't be able to receive it at all.


No, you can use Bridge Wallet without having to pass any form of identification.

The only features of Bridge Wallet requiring identification are:

  • Purchase of cryptocurrencies with fiat currencies (on-ramp)
  • Withdrawal of cryptocurrencies into fiat currencies (off-ramp)
  • Registration of MPS tokens and activation of shareholder rights

Mt Pelerin processes all your identification data internally, nothing is outsourced to third party providers. We are allowed to do so under our Swiss financial intermediary status. This status means that we apply the Swiss KYC/AML directives, and that the way we apply them is audited several times a year by an independant organization affiliated to FINMA, the Swiss financial market supervisory authority.


In Switzerland, the final validation of an identification must be performed by a human being and can therefore not be automated. We do our best to review and validate new identifications as fast as we can, but please note that it can take up to 48 hours.


You can see the status of your identification at any time by going in Bridge Wallet Settings > My profile.

The icon of each section tells you its status:

  • - Validated
  • - In review
  • - Rejected (you will get an email explaining why and how to provide the right information)

If you need to update your information, your new residence address for instance, you can do so at any time in Bridge Wallet in Settings > My profile.


Bridge Wallet is a non-custodial app, therefore there is no account strictly speaking but only your identification information that we need to authorize crypto-fiat transactions. Being a regulated entity, we are required to keep that information for a period of 10 years. We cannot delete it on your request.

If you don't want to use Bridge Wallet anymore, you can simply uninstall the app. The wallet address created with the app entirely belongs to you, so you are free to do what you want with it. Please note that we have no way to help you recover it if you lose your secret phrase.


It is possible to use Bridge Wallet as a company. To do so, the person who will use Bridge Wallet on behalf of the company can simply identify in Bridge Wallet as a regular individual.

Once done, please contact us by email as you will need to fill a few extra forms to create your business account.


4. Buying cryptos by bank transfer



You can use Bridge Wallet to buy and sell cryptocurrencies by bank transfer from anywhere in the world, except the following countries:

USA, China (residents only), Afghanistan, Belarus, Burundi, Central African Republic, Democratic Republic of the Congo, Guinea, Guinea-Bissau, Iran, Iraq, Lebanon, Libya, Mali, Myanmar, Nicaragua, North Korea, Somalia, Sudan, South Sudan, Syria, Ukraine, Venezuela, Yemen, Zimbabwe.


Our bank accounts are all located in Switzerland. The table below shows the time it usually takes for a bank transfer to reach us if you send it from:

CountryTime
Switzerland0-1 business day
Europe1-2 business days
Rest of the world1-5 business days

Business days: Monday to Friday.

Please note that bank transfer times is not an exact science and that not all banks process transfers at the same speed.


You receive an email + push notification as soon as we receive your bank transfer. If you haven't received an email or push notification, it means that we haven't received your transfer yet.

You receive a second email + push notification as soon as we transfer your crypto purchase to your wallet address. Please note that your purchase can take several minutes to appear in your wallet after having received that notification.


There is a minimum purchase of CHF/EUR/USD/GBP 50 to buy cryptocurrencies by bank transfer.


There is not transaction costs / gas fees when buying cryptocurrencies by bank transfer with Bridge Wallet. We bear that cost for you.


The exchange rate applied is the best market rate we can obtain at the moment when we receive your bank transfer.

The exchange calculator on our website and in Bridge Wallet both show you the exchange rate that you would get right now, for your reference.


You will find our bank coordinates in Bridge Wallet by choosing an available asset, then Buy > Buy via bank transfer, then choosing your input currency and clicking the "Buy" button.

The bank coordinates that we provide for a given combination of fiat currency + crypto currency + receiving address don't change, you can re-use them at will. You can also use them to setup standing orders / recurring buys.


When buying cryptocurrencies by bank transfer, you must include the reference provided in the app with your bank transfer. When making a bank transfer from your e-banking interface, you can enter that reference in the field provided for that purpose. It is usually called "Communication", "Comments", "Additional information" or "Reason for payment".


Yes, you can use accounts from neo banks like Revolut, Wise, N26, etc., to buy cryptocurrencies with Bridge Wallet.


No, you cannot use a Paypal account to purchase cryptocurrencies with Bridge Wallet, as a bank transfer from a Paypal account won't be labelled in your name.


The bank coordinates and transfer reference that you get in Bridge Wallet to purchase cryptocurrencies don't change for a given fiat currency, cryptocurrency and receiving address.

Therefore, you can use them to setup standing orders (recurring bank transfers) to automate your crypto investment with the amount and frequency of your choice, a strategy also known as DCA (dollar-cost averaging).


No, transfers to buy cryptocurrencies must come from a bank account that belongs to you and that is labelled in your name.


No, you can only purchase cryptocurrencies for yourself. However, once they are on your wallet you are free to transfer them to whoever you want.


Yes, you can purchase cryptocurrencies from a joint bank account as long as your are one of the owners of that account.













5. Selling cryptos by bank transfer




You can use Bridge Wallet to sell cryptocurrencies and withdraw them in fiat currency on a bank account anywhere in the world, except the following countries:

USA, China (residents only), Afghanistan, Belarus, Burundi, Central African Republic, Democratic Republic of the Congo, Guinea, Guinea-Bissau, Iran, Iraq, Lebanon, Libya, Mali, Myanmar, Nicaragua, North Korea, Somalia, Sudan, South Sudan, Syria, Ukraine, Venezuela, Yemen, Zimbabwe.


Our bank accounts are all located in Switzerland. The table below shows the time it usually takes for you to receive funds that you withdraw on your bank account if you live in:

CountryTime
Switzerland0-1 business day
Europe1-2 business days
Rest of the world1-5 business days

Business days: Monday to Friday.

Please note that bank transfer times is not an exact science and that not all banks process transfers at the same speed.


When withdrawing crypto funds through Bridge Wallet, you will receive an email + push notification to confirm that we have received your crypto funds, and another email + push notification when we have sent the bank transfer to your bank account.

Please note that we have no way of knowing when your funds reach your bank account, so you will have to check your bank account yourself and/or activate relevant notifications with your bank.


When selling cryptocurrencies for fiat through Bridge Wallet, the exchange rate applied is the best market rate we can obtain at the moment when we receive your crypto transaction.

If your withdrawal is urgent and you want it to go through as fast as possible, you can manually set the transaction (gas) price when on Bridge Wallet's "Sell via bank transfer" screen in the "Advanced" section to the following values:


There is a minimum amount of CHF 25 or equivalent to convert cryptocurrency in fiat and withdraw on your bank account.

There is no maximum amount of cryptocurrency that you can convert in fiat with Bridge Wallet. However, for larger amounts we may ask you extra documentation for your transfer before executing it.


Bank account coordinates entered in Bridge Wallet are automatically saved, you will be able to browse them and re-use them for further withdrawals.

When you buy cryptocurrencies with Bridge Wallet, we also automatically save the bank account from which the funds have been sent, so that you won't have to re-enter it when selling cryptos and withdrawing funds on your bank account.

You can use Bridge Wallet with as many bank accounts as you want.


No, the bank account to which you withdraw the funds resulting from a sale of cryptocurrency must belong to you and must be labelled in your name. Joint accounts are accepted.


Yes, you can use accounts from neo banks like Revolut, Wise, N26, etc., to withdraw cryptocurrencies in fiat currency with Bridge Wallet.


No, you cannot use a Paypal account to withdraw cryptocurrencies in fiat currency with Bridge Wallet.


Because Bridge Wallet is a non-custodial app, you fully own your cryptoassets and nobody else can access them, not even us. When you sell cryptocurrencies by bank transfer, you make a transfer to our own wallet, which we then convert in fiat currency and send to your bank account.

Therefore, you have to pay the network cost of making a transaction in order to send your funds to us. That network cost is paid to the servers running the blockchain in question, not to Mt Pelerin. They are therefore not in our control.

Those network costs are paid in the following cryptocurrencies:

NetworkGas currency
BitcoinBTC
EthereumETH
Binance Smart ChainBNB
PolygonMATIC
TezosXTZ
xDaiXDAI

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